Non-financial indicators
- Environmental indicators
- Indicators related to customers
- Indicators related to employees
- Indicators related to innovation
- Indicators related to corporate governance
Energy consumption
Energy consumption
Emission for scope 1
Emissions generated directly by the company's facilities
Emission for scope 2
Indirectly generated emissions resulting from the production of purchased energy
Customer retention rate
Customer retention rate(T<sub0</sub) =
= Number of customers(T<sub0</sub) – Number of new customers(T<sub0</sub)
Number of customers (T-1)
Customer satisfaction score
Customer satisfaction score(T0) =
Total number of ratings of 4 and 5(T0)
Total number of evaluations (T-1)
Market Share
Market Share(T0) =
= Sales(T0)
Total industry sales classified according to CAEN(T0)
Average number of hours per employee
Average number of training hours per employee =
Total number of training hours (T0)
Total number of employees (T0)
Etablishing an employee safety system
Confirmation of system establishment
The number of safety trainings
The total number of safety training that took place during the year
The total frequency of recorded injuries
Total frequency of registered accidents(T0 =
Number of registered accidents(T0)* 1.000.000
/ Total number of hours worked by all employees (T0)
Frequency of serious injuries
Frequency of serious accidents(T0) =
Number of serious accidents(T0)* 1.000.000
/ Total number of hours worked by all employees (T0)
The number of patents per 100 employees
Number of patents per 100 employees(T0) =
Number of patents(T0) * 100
Total number of employees (T0)
Number of patents in the last 3 years per 100 employees
Number of patents in the last 3 years per 100 employees (T0) =
Number of new patents obtained in the last 3 years (T0) *100
Total number of employees (T0)
The share of sales of new services and products
Share of sales of new services and products(T0) =
Sales of new services and products(T0)
Total Sales(T0)
The rate of independent members in the board of directors
Rate of independent members in the board of directors(T0)=
Total number of non-executive and independent members in the board of directors(T0)
Total number of board members(T0)
The share of fixed components in the remuneration of executive administrators and non-executive administrators
Weight of fixed components (T0)=
Value of fixed components in the remuneration package (T0)
The total value of the remuneration package (T0)
The share of variable components in the remuneration of executive administrators and non-executive administrators
Weight of variable components (T0)=
Value of variable components in the remuneration package (T0)
The total value of the remuneration package (T0)
The total value of the remuneration package
The total value of the remuneration package_t_t= The value of the fixed components of the remuneration package+ The value of the variable components of the remuneration package (T0)
The number of meetings of the board of directors committee
Number of board meetings held throughout the year
The rate of participation in the meetings of the management committee
Management committee meeting participation rate(T0)=
(Sum of numbers i=1 to N_t) Number of participants in management committee meetings
Total number of board members(T0)* N(T0)
Establishing risk management policies
Confirmation of policy establishment
The rate of female members in the board of directors
Rate of women holding director positions(T0)=
Total number of women holding director positions(T0)
Total number of directors (T0)
EN